Returns & Refunds Policy — Canada
One-time purchases (Pitmaster Shop, BBQ boxes and bundles)
All sales are final. We do not accept returns or exchanges on orders shipped to Canada.
Exceptions are at our discretion. Member Support may, at its sole discretion, approve a return or refund on a case-by-case basis. Approval is never guaranteed, and an exception on one order does not apply to any other order. Approved returns:
- must include all contents of the original order,
- are subject to a 10% restocking fee, and
- must not be shipped until you’ve received written approval and return instructions from us. Items sent back without approval will not be accepted or refunded.
Return shipping is always the customer’s responsibility. No exceptions. This includes all shipping costs and any duties, taxes or brokerage fees for sending the item back to the United States. We recommend a trackable service; we can’t credit returns that don’t reach us. Original shipping charges are non-refundable.
Damaged, defective or incorrect items. If your order arrives damaged or defective, or you received the wrong item, email support@grillmastersclub.com within 7 days of delivery with your order number and photos of the item and packaging. We’ll review it and let you know how we’ll make it right.
Refunds. Approved refunds are issued to the original payment method within 7–10 business days of our receiving and inspecting the returned item.
Subscriptions
Prepaid subscriptions (3, 4, 6 and 12-box plans) are non-refundable, and boxes that have already shipped cannot be refunded or returned. To avoid a renewal charge, cancel before your subscription renews. If you cancel and contact us before a renewal box ships, we’ll refund that renewal.
Questions: support@grillmastersclub.com
We may update this policy at any time. Nothing in this policy limits any rights you may have under applicable Canadian consumer protection laws.
